Refund policy

Last updated: 24 October 2026

1. Introduction

At Miniliscious, we take care when selecting and preparing our products for customers.

This Refund and Returns Policy explains the circumstances in which cancellations, returns, exchanges and refunds may be available.

This policy must be read together with our Terms and Conditions and is subject to applicable South African consumer protection legislation.

2. Online Purchases and Cooling-Off Rights

Certain transactions concluded online may qualify for a statutory cooling-off right under section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Where section 44 applies, a consumer may cancel the relevant transaction within the statutory period, subject to the conditions and exceptions provided by law.

Where a statutory cancellation right applies, the refund and return arrangements will be handled in accordance with the applicable legal requirements.

The customer may be responsible for the direct cost of returning goods where permitted by law.

Not every transaction or product necessarily qualifies for the same cancellation rights. Any applicable statutory exceptions will be assessed according to the circumstances and the law.

3. Defective, Damaged or Incorrect Products

If you receive an item that is defective, damaged, incorrect or materially different from its description, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue and photographs where appropriate to help us assess the matter.

Where the Consumer Protection Act 68 of 2008 applies, customers may have statutory rights in relation to goods that fail to meet applicable quality requirements.

For qualifying defective goods, section 56 of the Consumer Protection Act may provide a right to return the goods within six months of delivery and elect an appropriate remedy permitted by law, subject to the circumstances and applicable statutory provisions.

We will assess the issue and work with you to resolve it in accordance with applicable law.

4. Change-of-Mind Returns and Exchanges

Outside any applicable statutory cancellation or other legal rights, Miniliscious does not offer voluntary returns or exchanges simply because a customer changes their mind, selects the wrong size or no longer wants the item.

Customers are encouraged to review product descriptions, size information, selected variants and order details carefully before completing checkout.

This section does not remove any statutory rights that apply to the transaction or product.

5. Hygiene and Product Condition

For hygiene reasons, returned clothing should, where reasonably possible and consistent with the circumstances, be unworn, unwashed and in its original condition, with tags and packaging intact where applicable.

However, these condition requirements will not be applied in a way that unlawfully restricts a customer's statutory rights, including rights relating to defective or incorrectly supplied goods.

Please contact us before sending an item back so that we can provide the appropriate instructions.

6. Refund Processing

Where a refund is approved or legally required, the refund will be processed in accordance with the applicable legal requirements and the payment provider's procedures.

Where reasonably possible, refunds will be made using the original payment method.

The time it takes for funds to reflect in a customer's account may depend on the payment provider or financial institution.

Where a statutory refund deadline applies, that deadline will take precedence over any general processing estimate.

7. Return Shipping

Where a return is permitted, responsibility for return shipping costs will depend on the reason for the return and applicable law.

Where the law permits the customer to bear the direct cost of returning goods following a qualifying statutory cancellation, those costs may be the customer's responsibility.

Where a product is defective, incorrect or otherwise subject to a legal remedy, responsibility for return or related costs will be determined in accordance with applicable law.

Please do not send products back without first contacting us for instructions.

8. How to Request Assistance

To enquire about a cancellation, return or refund, contact us with the following information: