Shipping policy
Last updated: 24 October 2026
1. Introduction
At Miniliscious, we aim to ensure that every order is processed carefully and delivered as smoothly as possible.
This Shipping Policy explains our available delivery and collection options, delivery charges, order processing times and the responsibilities of customers when placing an order.
2. Delivery Options
2.1 PUDO Locker-to-Locker Delivery
Miniliscious offers PUDO locker-to-locker delivery within the areas served by the PUDO network.
The standard delivery charge is R79 per order, provided this rate is displayed and applied at checkout.
Customers are responsible for providing the correct preferred PUDO locker name and location when placing an order. Where the checkout provides an order-notes or special-instructions field, customers should use that field to supply their preferred locker details.
If the required locker details are missing, incomplete or unsuitable, we may contact the customer before arranging dispatch.
Please note that entering locker details in an order note does not, by itself, confirm that a parcel has been booked with PUDO. Delivery arrangements will be made after the order has been reviewed and payment has been confirmed.
If the selected locker is unavailable or unsuitable, we may contact the customer to arrange an alternative.
2.2 Collection in Durban
Customers may request collection in Durban by prior arrangement.
Collection must be confirmed with Miniliscious before the customer arrives. The collection arrangements and instructions will be communicated directly to the customer.
Collection is not confirmed merely because the collection option appears at checkout. Customers should wait for confirmation before travelling to collect an order.
3. Order Processing
Orders are processed after payment has been successfully confirmed.
Our estimated processing time is 3-5 business days, excluding weekends and public holidays.
Processing times may vary during busy periods, promotional events or circumstances beyond our reasonable control.
If an unexpected delay materially affects an order, we will endeavour to communicate the relevant information to the customer.
4. Delivery Timeframes
Delivery timeframes depend on the courier service, destination, locker availability and other operational factors.
Any delivery timeframe communicated by Miniliscious or displayed by a delivery provider is an estimate unless expressly confirmed otherwise.
Miniliscious cannot guarantee a specific delivery date where delivery depends on a third-party courier.
5. Delivery Charges
Applicable delivery charges will be displayed at checkout where the relevant shipping option has been configured and is available.
Customers should check the final order total before completing payment.
If a delivery charge has not been applied correctly, or if the selected delivery method cannot be fulfilled as requested, Miniliscious will contact the customer to resolve the matter before proceeding with any additional payment or material change to the delivery arrangement.
6. Customer Responsibilities
Customers are responsible for providing accurate contact details, selecting an appropriate delivery option and supplying correct delivery or locker information.
Incorrect or incomplete information may delay fulfilment.
If an order cannot be delivered because information supplied by the customer is incorrect, or because a parcel is not collected from the selected locker within the applicable collection period, additional arrangements or charges may arise.
Any additional charge will be communicated to the customer before it is incurred where reasonably practicable.
7. Lost, Delayed or Damaged Parcels
If a parcel is delayed, appears to be lost or arrives damaged, customers should contact Miniliscious as soon as reasonably possible and provide their order number and relevant details.
We will assist with enquiries to the relevant delivery provider and assess the appropriate next steps.
8. Contact
For delivery enquiries, please contact:
Miniliscious
Website: www.miniliscious.co.za
WhatsApp: 079 725 2575
Email: miniliscioussa@gmail.com